FAQ
How do I place an order?
Choose the products you like, add them to your cart and proceed to checkout. Enter your delivery details and complete the payment.
What payment methods are available?
Payment is made by bank card. The available payment methods are shown during checkout.
When will my order be shipped?
Orders are processed within 1–2 business days.
• Orders placed before 12:00 are usually processed the same business day.
• Orders placed after 12:00 are processed on the next business day.
How can I track my parcel?
After the order is shipped, you will receive an email with a tracking number and a link to check the delivery status.
How long does delivery take?
Delivery usually takes 4-6 working days.
What should I do if I entered the wrong address?
Please contact us as soon as possible by email. We will try to update the details if the order has not yet been shipped.
Can I send the order to another person?
Yes, you can enter the recipient’s details during checkout. We do not include the invoice inside the parcel.
How should I store the sweets?
Store the products in a cool, dry place away from direct sunlight.
If you wish, the products may be kept in the refrigerator — when chilled, the texture becomes firmer. After returning to room temperature, they regain their soft and delicate texture.
What should I do if the product arrives damaged?
If your order arrives damaged, please email us and attach photos within 24 hours of receiving the parcel. We will help resolve the issue.
What is the shelf life of the products?
The expiration date is indicated on the packaging of each product.